Client Advocate I

Position Summary:
The Client Advocate I is a critical front-line role that embodies the mission and vision of 431 Ministries by welcoming new women into the Known Seen Loved™ Community. Partnering closely with the Intake Specialist(s), Advocate I walks with clients after they have learned about services and choose to be involved. This role also works in partnership with the Client Advocate II, who cares for the woman actively engaged in the Side-by-Side Program. Together, they ensure each client’s journey begins and ends with compassion, clarity, and consistency.

Please note: because many of the women we serve are working mothers, this position requires some evening and weekend hours to ensure clients can access opportunities at times that work for them. These are scheduled with at least 2 weeks notice whenever possible.

Reports to: Executive Director
Employment Type: Full Time, Non-Exempt
Hourly Rate: $19-22

Core Responsibilities:

  • Serve as the point person for all contact and communication with a caseload of up to 25 clients.

  • Maintain accurate and up-to-date notes and tracking in Casebook and other internal systems.

  • Assist in the implementation and communication around Known Seen Loved™ Community (KSLC) opportunities, including classes, events, and gatherings.

  • Send weekly encouragement texts and communicate opportunities to prospective and new clients.

  • Work closely with the Client Advocate II to ensure smooth transitions between care roles. 

  • Collect and share impact stories with the team for marketing and development.

  • Attend Community Advocacy events as directed by the Assistant Director.

  • Perform other duties as assigned to support the mission of 431 Ministries

Required Skills & Abilities:

  • Exceptional verbal and written communication skills

  • Strong attention to detail and follow-through

  • Able to balance compassion with consistency and boundaries

  • Comfortable working in emotionally sensitive environments

  • Highly organized; able to track multiple interactions and client stages

  • Proficient in learning new systems and using multiple to complete a job

  • Naturally relational and confident in leading conversations and setting expectations

  • Comfortable working within situations that may require emotional conflict 

  • Comfortable working within a trauma-informed, faith-based model

Education & Experience:

  • 3-5 years in a related field (nonprofit, women’s ministry, social work, advocacy)

  • Bachelor’s degree preferred but not required

  • Previous client-facing or intake experience strongly valued

The Ideal Candidate:

  • Is warm, friendly, and inviting with an encouraging spirit

  • Has excellent discernment and people-reading skills

  • Thrives in structured environments and values process and clarity

  • Enjoys working both independently and collaboratively

  • Maintains composure and professionalism during crisis or trauma-related conversations

  • Values stability, humility, and honest communication

  • Can handle prolonged periods sitting at a desk and working on a computer

  • Must be able to lift up to 15 pounds at times

To Apply:

Please email contact@431house.org with the subject line:
Client Advocate I Application

Include your resume and answer the following question in your email:
Which character in the Bible do you relate to most—and why?